The Customer Service department, with its entirely computerised infrastructure, centralises personalised external communications, regulates the stock and plans the production of new fittings, according to predicted stock replenishments and the continuous movement of all fittings recorded by data bases. Computerisation and planning, summarise the firm attitude at Bellavista with regard to it's commitment for an efficient customer service; in everything the client needs and the moment it is needed.

e opt for a service which is tailor-made for our clients, without obligatory and standardised minimum orders and without inflexible delivery dates, but with agility and the ability to respond with flexibility.

Different strategies can be implemented, but the policy at Bellavista is that of personalisation, which is inevitably the most beneficial for the client because it adapts to their real needs.

When you are placing your order, a Bellavista a member of staff keys in the quantity and details of the fittings you require, and allocates them to you from the existing stock, at the same time as eliminating them from the list of available fittings and ordering their replacement. From this moment onwards the fittings are yours. This process is known as "allocation in real time", and is considered to be efficiency at its best.